Frequently Asked Questions
Where is Bali?
Bali doesn’t need any introduction, is one of the most popular islands in the world. The minute you arrive at the airport you will feel on Holiday already, but just incase you need to know more about this magical island: It lies about 3 hours flight away from Kuala Lumpur or around 2 hours from Jakarta. The capital of Bali is Denpasar, and there are many international flights to Denpasar (DPS) from Australia and most European cities. From Japan and the US. Even the low budget airlines now are flying daily to Bali, such as Air Asia (Malaysia), Jetstar and Virgin Blue (Australia & New Zealand), Value Air, Tiger Airways (Singapore) to name, out of the many available. Further there are even direct flights from Moscow (with Transaero) and from Japan (with Jalways). Most tickets can be booked over the internet without a problem.
What are the requirements for tourists visiting Bali?
Most nationalities can travel without a visa for up to a month to Indonesia, and for most other nationalities visas are available on arrival for a month. They will accept any currency, but it is best to have $US if you can, as the visa is priced in USD. Passing through Denpasar Airport, which was massively upgraded in 2012, is relatively painless. While there are porters, you don’t really need them for the short walk from the luggage to the waiting area where your driver will meet you. Once you exit customs, the driver from Villa Anjani will be there waiting for you with a sign (if you have arranged an airport transfer through us) and will take you to your vehicle and help you with your luggage. Another local government regulation is for tourist to provide a copy of their passport/ Identity Card (each one of you) to be registered in the local tourist centre for safety and security reason. The Villa will cover the cost of registration, all you have to do is to give our staff the copy of your passports.
What about cash and credit cards?
There are ATMs(cash points)on the way out of arrivals, but there are also many in Candidasa, close to Villa Anjani, so getting cash out is no problem. If you are changing money, then the best rates are for USD and AUD, however there is no need normally to do so as credit cards are widely accepted in most locations that tourist would go to
How to get there?
We can arrange the transport for you with a good local company that uses English speaking drivers, and cars with seat belts. The driver to meet you at the airport on your arrival. One way trip from Denpasar Airport to Candi Dasa Anjani Villa area) will cost you Rp.450.000, for a 7 seater car, enough for a family (4-6 pax) with reasonable amount of luggages, which you can pay cash directly to the driver. Alternatively is you wish to organize your own transport the directions are: From Denpasar (Bali) Airport follow the signs to Denpasar (not Kuta) this will take you onto a large dual carriageway bypassing Kuta and heading north. This road now goes direct to Candi Dasa. Map that direct you to the Villa can be obtain from our website, under Map & Location. It should take you about an hour and fifteen minutes to reach Villa Anjani from Denpasar Airport, or about 40 minutes from Tulumben if you are coming from the East.
How and what do we eat?
Villa Anjani is fully catered, with a cook and staff, and so meals, drinks and snacks are all available all at a price that is the same as in a supermarket, plus a 20% villa charge to cover the extra costs for transport, refrigeration etc.
A full breakfast is available with fresh juice and fresh fruits, wholemeal and white toast, and jams and spreads (including home favourites such as Marmite and Nutella), a selection of cereals, and a choice of eggs and bacon or pancakes or Asian breakfast (fried rice / fried noodles). Groceries cost is IDR 60,000/guest or IDR 35,000/child under 10 (infants 2 and under free if other guests order) if you reserve in advance and pay upon arrival at the villa, otherwise a further 20% villa charge will apply on top as it means we cannot plan the purchase of the groceries at a discount.
There is also a menu for drinks, and for lunch and dinner, with a selection of Balinese, Indonesian and Western dishes. Prices approximate to just the actual cost of groceries, plus a 20% villa charge to cover the costs of transport, storage etc. Guests are encouraged to let staff know if they would like something special, as with 24 hours notice they can arrange some great local dishes, such as Babi Guling (Balinese Suckling Pig) or Bebek Betutu (Balinese Baked Duck) or a Fresh Seafood BBQ (all need to be notified the day before). There are also a number of good restaurants nearby including:
If you’d like to cook yourself the kitchen is fully equipped and modern. If though the staff are required to clear up after you, then a small charge of IDR 20,000/guest will be added to your bill for the extra work.
How can we get around?
Taxis/transport are quick and cheap and easily arranged. Most restaurants in Candidasa though will pick you up and drop you off for free if you call them and ask. Similarly all tour companies, and dive companies will pick you up from the villa as well, so it is best only to hire a car and driver for the days that you actually know you want it.
What linen is included in the villa?
Linen, towels (included pool towels) and natural soaps are all provided for free usage in the villa. For outdoor activities should you need to bring some towels, care must be taken. For any damage or loss of the villa properties will be charge accordingly.
Do you have any tips that you think would be useful for us to get the best out of our time in your villa?
Some of the activities that we can recommend are: Relaxing by the beach is a must, ask the staff for the tide schedules to get the best timing to swim or play on the beach. Canoeing, you can rent the canoes at the nearby hotel, our staff can assist you with this. A trip to Tenganan Village (pre historic indigenous tribe of Bali ) A trip to Padang Bai to have a relaxing lunch at Topi Inn and snorkeling at the Blue Lagoon. Waterbom Park in Kuta ( do arrange a whole day trip to town, it’s worth it ) Bali Zoo in Ubud Bali Safari & Marine Park Shopping in Sukawati Art Market (craft) , Ubud (painting) or Celuk for Silver Massage and body scrub, there is the lady, Ibu Nengah, who can come to the villa to do this for you. We pay Rp. 70.000 for one hour massage or Rp. 110.000 for massage and scrub. Or if you want a more extensive spa treatment you can either go to Alila Spa (at the Alila Hotel) or Andre Spa, an independent small company, they provide transport to and from the villa. Attempting Fishing….my son Douglas has been trying to do this many times, seen a lot of fish but not lucky yet. You can snorkel at our beach but we don’t have the equipment for rent, you need to bring your own. Walk around the village and experience a truly Balinese lifestyle Goa Lawah Temple , The Bat Cave Temple of Goa Lawah is one of the most important in Bali . It is located approximately nine kilometres from Klungkung on the east coast of the island, you will pass this temple on your way to the villa. The temple was built in the 11th century. As its name suggests, the cave is the home of thousands of fruit bats that hang on the rock of the cave walls. According to legend, the cave extends all the way to Pura Besakih (the Mother Temple ) more than 30 kilometres away. On holy days, the beach in front of the temple transforms into a site for funeral rites for those who can afford it. Be careful not to disturb the sleeping bats if you step in and explore the cave. As any temple in Bali you will be required to follow the dress code. Please refer to our website under Local Attraction for the List of Activities.
What should I bring?
For your holiday preparation, things that we normally bring with us to Bali from KL: Sunblock is quite expensive in Bali so bring loads from KL Local brand Mosquito repellant ( Autan from Johnson & Johnson ) is widely available. If you like fresh coffee we normally bring our own coffee beans from KL ( boncafe) or nescafe gold instant. Imported cereals You are allowed to bring alcohol to Bali , 1 L for each adult is duty free Personal Medication Touch wood, I hope that everything will run smoothly but should you need any medical assistance there are numbers you can call: BIMC, SOS or local doctor. The emergency contact numbers is located in the kitchen next to the phone.
What do I need to plan while I am there
Be Organized: This can be tiresome but will be the key to your holiday. We can help you to plan your holiday but ultimately you need to make the decisions as to what you want to do. We are not a hotel so, if you suddenly want a massage at 2pm, you can’t call room service. The same is true of tours, shopping etc. Be specific with what you need and every effort will be made to organize it for you.
What Language is Spoken in Bali?
Most Balinese speak some English, however, take time to make sure you are truly understood and be gracious if the Balinese get it wrong. If in doubt, please ask again. It is rewarding to make some effort to speak Bahasa Indonesia (the national language of Indonesia).
What local customs should I be aware of?
Respect the Local Customs: The Balinese are deeply religious people. Ceremonies are an integral part of their life. If there are only 3 staff members working due to a local ceremony, please understand. Always wear a sarong and sash if entering local temples. There are temples on the grounds, so that traditional Hindu beliefs can be adhered to by the staff. Please note that these temples are off limits to guests.
Are there ATMs near by?
Money can can be a real issue. The national currency is Rupiah. There are money changers everywhere. They cash any type of foreign currency. The main bank is in Klungkung – about a 30 minute drive. There is NO ATM In Candi Dasa, plus even those at the main banks often don’t work, particularly if your credit card is not linked with another system like Star, Plus or The Exchange. All hotels accept credit cards, so if you eat out you can charge it. Cash will be needed only for minor purchases. Although Balinese are very honest for safety reasons please don’t leave money around, keep your wallet in a safe place. This to avoid any mishaps. We do have a safety deposit box in the Master Bedroom walk- in closet.
Is there anything I should be careful of in the villa?
The floors in the villas are beautiful, but can be very dangerous when wet. Please take extreme care and make sure your feet are dry. Also I suggest kids do not run through the houses especially if they have just got out of the pool. The management of Villa Anjani accept no responsibility for your safety or security during your stay in Bali, guests are responsible for their own well being, children should be supervised at all times for swimming in the pool but more especially in the sea. Caution should be taken on the passage ways and staircase which can be very slippery when wet. Valuables can be stored in a Safe Deposit Box located in the Master Bedroom, care should be taken not to forget the combination code as this may require a replacement unit.
What kind of security is there?
Even though the area are very safe we do have 24 hour security. There is also a safe for your valubles inside the villa
what happens if I bring Drugs with me?
If you do drugs, and get caught, you will go to jail. End of story. I have asked the staff, that if there is any hard evidence of drug use, to notify the police immediately.
Is there a Medical clinic near by?
There is a clinic in Candi Dasa. For anything else, try to get to a hospital in Denpasar. If this is not possible, there is a hospital in Klung Kung. At last resort use the hospital in Amlampura.
Can I rent a car in Bali
To rent a car and drive in Bali you need an international driver’s licence which must be obtained prior to your arrival in Bali. There are a number of car and bike rentals in Candi Dasa.
What is the guest book for?
Please feel free to sign this book when you leave. This way Villa Anjani know if there have been any problems and you can alert future visitors to what you really enjoyed about your stay.
What is the beach like
The beach disappears at high tide. At low tide, it is very safe for swimming. However, if there are high seas (often around a full moon in July or August) please do not tempt fate. As we don’t have life guards at the beach you are responsible for your own safety. We are lucky in Candi Dasa that the sea is very clean and you can swim along the coast while looking at the coral.
Are there coconut trees nearby?
Coconuts grow on trees. We are in the middle of a coconut plantation. It’s not often that the coconuts fall but it does happen. I always walk around the trees on my way to the beach and I certainly never sit under one.
Are bugs/pests common?
There are flies, mozzies and assorted other little bugs there. We do fog the villa on a regular basis to keep these under control. If you are highly stressed by bugs, I suggest you also bring your own Aeroguard or something similar. The worst time for flies is mango season – December – and all hotels struggle with this problem.
Are there laundry facilities?
We don’t provide professional laundry service in the villa. However we have the facilities (Wash and Dryer and Iron). You may ask the maid to help you with this but limited only for simple garments. Any garments that need special care is better to do it yourself. We don’t take responsibility for damage garments caused by our staff as they don’t have professional training in this area.
Are there wild dogs in the area?
Bali dogs- These dogs can be the scum of the earth. They are total scavengers and born cowards. I carry a big stick while I am walking and don’t mind using it. A loud “Shoooo” will scare them off. But because of the anti rabies campaign lately, most dogs in the village are vaccinated.
Are there Cows in the area?
Bali Cows: The cows graze around the house. Normally they will ignore you but do not tempt fate and try and feed one. They are very protective of their calves and have been know to charge at you if they feel threatened. They are tethered and they can’t go very far.
How long should I stay
Length of Stay: A week is probably the minimum you will need. It does take at least 3 or 4 days to un-wind. If it is your first stay here, then I recommend two weeks. There are more than enough activities and tours to enjoy. Too often have I heard at the end of 6 days, “I can’t believe I have to go home, I have just started to relax!
When is the best time to take local tours?
Tours: I normally recommend doing tours early in the morning. If you leave at 9am, in most cases, you can be back by 1pm and then have the afternoon at your leisure. If you take advantage of this part of the day, it is cooler and there will be less people
What is the shopping like?
Shopping: There are a number of good shops in Candi Dasa. I find the local supermarket is great for gifts. They have a fixed price, many sarongs, carvings and other trinkets. If you want to go further afield, do a day trip to Ubud. In addition to the traditional market, there are many new, very up market shops and the area is well known for its art and crafts. From sarongs to Prada, it can all be found in Ubud.
Is alcohol readily available?
Wine is a difficult commodity to source in Bali. If you are a big wine drinker, it is probably best to stop at Carrefour on the way from the airport. They have a very limited selection and it costs from US$20 per bottle. Alternatively you can stop by the Pantry in Sanur. When out dining in a restaurant, expect to pay about US $50 per bottle for a very ordinary wine. Spirits and beer, on the other hand, are easy to purchase in any supermarket and are cheap in comparison with Western prices.
Do I need travel insurance?
Insurance: I highly recommend that you buy travel insurance. It is not expensive and is vital to any overseas trip. Ensure that you have medical evacuation coverage in case you need it. In this day and age, it is risky to travel anywhere in the world without insurance
Are there any issues with power in Bali?
East Bali does have power black outs. They do not occur very often but they do happen. The villas have bore water, so if the power goes out, the pump goes off. If you are showering or washing your hair when the power goes out, you might need to rinse off in the pool! (This may sound dire but it is best to alert you of any small hiccup and how to deal with it while you are there. Electricity:Villa Anjani is equipped with three pin power sockets (British) However should you need adaptors, please see Komang and she will provide one.
Is the water safe to drink?
Water: As mentioned before, we do have filtered bore water. I don’t recommend drinking it. While it is much cleaner than down in the built up areas of Kuta and Seminyak, why would you risk it? There is always bottled water in the bar fridge in the kitchen and in your rooms.
How do I pay for extras when I am there?
Payment: Payment for extras such as meals, transport, massages etc. must be made directly to respective service provider. If you would like the staff to purchase any supplies (food shopping etc) please give them the money directly plus extra for transport if they have to go to the main market/shop.
What happens if something gets broken during my stay?
Damages, breakages or losses Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. Villa Anjani reserves the right to reclaim the hired property if the hirer, members of the guest party or guest visitors cause excessive damage or mess.
What happens if my property is lost or damaged?
Responsibility Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay with Villa Anjani, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment