Terms and Conditions
Booking and Payment Process
Upon receipt of an enquiry we will contact you (normally within 24 hours if your enquiry is via email), to confirm villa availability, villa rate (including applicable tax) and details of the deposit required to confirm the booking. Upon receiving a confirmation from you that the booking details are correct and a statement that you wish to confirm your booking, we will then hold the relevant dates for you for 48 hourspending payment. Ifanother enquiry is received for those same dates during such 48 hourperiod, then we shall inform you immediately and request that evidence of payment is provided within the next 12 hours. Should you fail to provide such evidence we reserve the right to unblock the datesand offer the dates to the other guests.
For all bookings,we require a deposit of at least 50% of the total amount due to confirm the booking.
A booking is only confirmed once the deposit amount has reached our bank account or we have been notified by our credit card processor that payment has been received, and we have responded to you via email that your booking is confirmed which we shall normally do within 24 hours of having received notice. Payment can be made via IMT (International Money Transfer) net of all bank charges to our relevant bank account. We accept payment in IDR, GBP,and THB. For IDR,and THB,we use the mid-point exchange rate on x-rates.com on the day that the request for payment is made to calculate the amount to be paid.
Alternatively,we also accept payment using a credit card or debit card through the international card processor WorldPay. All payments will however be madein GBP and there is a card processing fee of 3% for MasterCard/Visa and all debit cards, and 3.5% for American Express.
We are also able to accept payment by PayPal, but the processing fee is 5.4%.
Upon request we can also accept payment by Western Union orspecialised online international transfercompanies such as TransferWise.
Payment of the final outstanding amount due is required at least 30 days prior to the date of your arrival. We will send you a final payment reminder prior to this date. Once payment has been made we will provide you with all the final details for your stay.A guest’s booking is at risk if the guest failsto make payment within 5 working days of having been sent the final payment request.
Payment for Last Minute Bookings
If your bookingis within 30 daysof your date of arrival, we require payment of the full amount to confirm the booking, and the booking is only confirmed once the fullamount has reached our bank account, or our credit card processor has notified you andSecluded Bali Villas that a payment has been received,and we have then responded to you via email that your booking is confirmed which we shall normally do within 24 hours of having received payment.
For bookings made within 7 daysof the date of arrival at the villa, we require payment in full prior to commencing your stay bycredit card and reserve the right to refuse payment by other means, including bank transfer, and payment in cash upon arrival at the villa.
For bookings made within 24 hours of the date of your arrival at the villa, we require payment in full prior to commencing your stay bycredit card or,by express agreement fromSecluded Bali Villas in writingonly, payment in cash rupiah (IDR) upon arrival at the villa.
Failure to Pay
Where guests, or agents representing guestshave failed to make final payment in accordance with the above Final Payment notice periods, then we shall have the right to treat such booking as being cancelled, and such booking shall then be subject to our cancellation policy.
Where guests, or agents representing guests, have failed to make full and final payment prior to the guests commencing their stay, then we reserve the right to refuse the guests entry to the villa, and to continue to refuse entry until such point as payment has been made.
Cancellation and Booking Amendment
We provide a 48 hour cooling off period for any booking mademore than 2 weeks before arrival, where guests are able to amend or cancel their booking without charge.
Otherwise we reserve the right to treat any change, which results in a change in the original dates, as a cancellation of the dates and subject therefore to our standard cancellation policy below.
For the avoidance of doubt, any changes to optional extras, such as extra guests, pre-payment for meals and drinks or car-hire or transfers can be changed without penalty.
Guest Cancellation Policy
For guest cancellations more than 180 daysbefore the arrival date we will refund the full deposit amount(50% of the total amount) less a £50 administration fee, and less any relevant bank charges or exchange rate differences where applicable.
For guest cancellations more than 90 daysprior to arrival we will refund 50% of the deposit amount paid, less a £50administration fee, and all relevant bank charges and exchange rate differences where applicable.
For guest cancellations more than 30 daysprior to arrival we will waive the obligation to pay the second payment (50% of the total amount).
For guest cancellations made less than 30 days before, there is no cancellation right, nor any right to any refund or any option to defer stay to another time.
In addition, any guests cancellingmore than 60 daysbefore arrival, shall have the option instead of a refund (if eligible) to usethe deposit amount for another stay withSecluded Bali Villas within the next 12 months, provided that wherethe proposed stay is of less value than the value of the original stay booked, then the amount carried forward to reduce the future booking payment shall be pro-rated down accordingly (i.e. if the future booking is only of 40% of the value of the original booking, then only 40% of the deposit amount will be ableto be set against the future booking).
For bookings that have been rebooked following an earlier cancellation, or for bookings that were provided free of charge (for example competition winners in charity auctions) there is no right of cancellation, nor any right to any refund or any option to defer stay to another time.
Please note that we strongly recommend that you take out suitable travel insurance to protect you against cancellation due to unforeseen circumstances, particularly travel delays and forced cancellations (such as those caused in recent years byvolcanic eruptions) and ill-health, accident or sickness of you, or others in your party, or close relatives at home.
Owner Cancellation Policy
In extremely rare circumstances an owner may inform Secluded Bali Villas prior to your arrival that the villa is no longer available for rent. This may occur due to a requirement by the owner to carry out essential emergency maintenance; or due to the sale of the villa to a new owner that does not wish to, or is unable to continue to,rent out the villa; or due to other unforeseen circumstances outside of our control.
In such circumstances, we shall offer to relocate you to similar or better accommodation at another of our villasat no additional cost to you, or where that is not possible to another villanot managed by Secluded Bali Villasthat is local to the villa that is no longer available of similar or better standard. If neither of these options is possible, then we shall provide to you a full refund of any monies that have already been paidincludingall relevant bank charges and exchange rate differences where applicable.
Rate Inclusions and Services
Our quoted rates include all applicable taxes, and the exclusive use of the villa and all its facilities, including private swimming pooland the services of the dedicated villa staff for the duration of your stayincluding as a minimum housekeeping, night security, in-villa cookand concierge service provided by our local villa manager unless otherwise specifically stated.
Rates also include all utilities, including water, gas, electricity, any local village payments etc.
For the avoidance of doubt unless expressly stated below or during in the booking process our rates exclude the following:
- Breakfast and other meals;
- Drinks other than water, tea and coffee;
- Airport Transfers;
- Car and Driver Hire and Fuel;
- Trips and Excursions;
- Additional services such as Massages, laundryetc.
Food and Drink at the VillaOverview
All villas except Villa Daksina, have an in-villa chef/cook and provide meals and drinks. Villa Daksina provides only breakfast.
We do not aim to make money from providing food and drink at the villa, only to cover the costs of providing this additional service for guests.
The following villas charge prices that are based on the cost of groceries, and add a 20% villa service charge on top (“Menu System”)
- Villa Kalisha
- Villa Champa
- Villa Talia Vashti
- Villa Anjani
The following villas charge the actual cost of groceries, plus a % villa charge on top that varies from villa to villa (“Grocery System”):
- Bougain Villa (20%)
- Villa Daksina (20%)
- Villa Leana (20%)
- Villa Amanie (20%)
- Villa Rene (20%)
- Villa Rosita (15%)
- Villa Rusa Biru (20%)
- Villa Wiljoba (20%)
The villa charge goes to cover other costs inproviding food and drink, including transport fuel and cooking gas, maintaining a stock of basic ingredients and refrigeration and ice.
For all villas (except Villa Daksina) if guests bring external mealsand drinksto the villa, or request the staff to do so for them, then we reserve the right to charge guests the actual cost plus thevilla charge for storing and refrigerating suchmealsand drink, and for the staff in preparing,serving and clearingup afterwards as well.
When guestsorder meals from outside of the villa without going through the staff then we reserve the right to charge an additional fee of up to IDR 20.000/guest/meal which will be added to your bill at the villa, where there is additional work for the staff in clearing up afterwards.
When guestsbring drinks from outside of the villa, then we reserve the right to charge a corkage fee of IDR 2000/bottle of beer and IDR 30,000/bottle of wine and to add that to your bill at the villa.Breakfast A full breakfast is able to be provided at all of our villas, and includes:
- Unlimited tea, coffee and water
- Up to 2 slices of Toast and jams/spreads
- Fresh fruit juice
- Selection of fresh fruit
- Main breakfast:
- British Breakfast (Choice of eggs plus bacon); or
- American Breakfast(Pancakes with fruit/syrup/chocolate sauce); or
- Asian Breakfast (Fried Rice/Fried Noodles).
- Healthy Breakfast (Granola, Yoghurt and Fruit Salad)
- Children’s Breakfast (Breakfast Cereal, with fresh milk (where available))
Most villas charge a fixed price for the breakfast as certain items (such as jams, spreads, sauces) are not available locally and have to be bought in Denpasar or even overseas. Standard Charge is IDR 60,000/guest (and IDR 35,000/child under 10 (with infants 2 and under free)plusthe relevantvilla charge / villa service charge shall be added to these amounts.
Staff Services at the Villa
Rates for our villas do not include service charges, and tips and gratuities for good service by the staff are appreciated butare not obligatory.
Staff at our villas finish their standard working hours at 7pm, and after that time while staff are happy to help if you need it after this time for services such as babysitting, we do recommend a standard tip of IDR 50,000/hour or part of hour, for the extra hours worked, and this will be added to your bill.
Villa Provided Car & DriverA car and driver are included for the duration of your stay for the following villas:
- Bougain Villa–Toyota Avanza (limited and subject to staff availability)
- Villa Champa–Toyota Avanza(car and driver included)
- Villa Wiljoba–Toyota Avanza(car and driver included)
- Villa Rosita –Toyota Innova(car and driver included)
- Villa Rene (Chevrolet Captiva -Optional –Additional Fee Applies)•Villa Leana (Chevrolet Captiva -Optional –Additional Fee Applies)
- Villa Amanie (Suzuki APV–Optional –Additional Fee Applies)
Fuel, parking fees and attraction/airport entrance fees are not included however,and these costs, together with driver overtime of IDR 50,000/hour or part of hourafter 8 consecutive hoursin a daywill be automatically added to your bill at the villa.
The duration of car and driver use for the day shall be calculated from the time that the driver was requested by the guests to stand-by at the villa, until the expected time that the driver will return to the villa after completing the final drop-off for the day.
For the avoidance of doubt, if guests ask the driver to standby, and then do not actually use the car and driver until a later time, then the duration of car and driver use is calculated from the time that the driver first stood by, not the time that the guests first make use of the car and driver.
Similarly if guests ask a driver to leave, and then to come back later, the time shall be calculated from the time that the driver is first asked to standby, and shall include any “gaps” when the driver was not required.Airport transfers using the providedcar and driver are included, provided that:
- Check-In: Pickup or transfer occurs after the standard 2pm check-in time. Driver overtime will be due and payable after 4 hours, which shall be determined based on the time that the driver leaves the villa to go to the location of the guests to be picked up, until when the driver returns to the villa, and is released by the guests;
- Check-Out: Drop-off or transfer is completed before agreed and paid forcheck-out time, plus 30 minutes. Driver overtime will be due and payable after 4 hours(for standard check-out time, proportionally longer forlater check out times);
- Costs for the use of the villa car and driver outside of these times (for example for early pick-up or late drop-off) and for the hire of additional cars, drivers or taxis for airport transfer are extra and have to be paid by the guests.
Where guests request the in-villa driver to work after 10pm, then an additional fee of IDR 50,000/hourshall be payable and added to your bill, even if it is within the standard number of hours worked by the driver that day.
Standard Policies and Rules
Minimum Stay Policy
Subject to the exceptions below, minimum stay for all our villas is 5nights for the Christmas / New Year holidays and 3nights for high season, and 2 nights at all other times of the year for reservations made more than 30 days prior to the day of travel unless the stay is for dates adjacent to an existing booking when no minimum stay restrictions apply.
There is no minimum stay period for bookings made within 30 days prior to the day of travel.Exceptions
Minimum stay for Villa Wiljoba and Villa Rosita is 5nights for the Christmas / New Year holidays and 3 nights at all other times of the year for reservations made more than 30 days prior to the day of travel unless the stay is for dates adjacent to an existing booking when no minimum stay restrictions apply.
Maximum Number of Guests
Each of our villas has a standard number of guests (and a maximum number of guests) which is as follows:
- Villa Amanie –6 guests (Max 10 adults / 10 guests);
- Villa Anjani –6guests (Max: 11adults / 12 guests);
- Bougain Villa–10 guests (Max 12 adults / 12 guests)
- Villa Champa–4guests (Max: 8adults / 8 guests);
- Villa Daksina 4 guests (Max 7 adults/ 7 guests );
- Villa Kalisha –4guests (Max: 6adults / 7guests);
- Villa Leana –6guests (Max: 10 adults/ 12guests);
- Villa Rene –6guests (Max: 8 adults / 10 guests);
- Villa Rosita –10 guests (Max 12 adults / 12 guests)
- Villa Rusa Biru –6 guests (Max 10 adults / 10 guests)
- Villa Talia Vashti –4guests (Max: 6 adults / 8 guests);
- Villa Wiljoba –8guests (Max –18 adults / 19 guests)